Cancellation Policy

Cancellation Policy

Last updated: 12 July 2026

Free Cancellation

You may cancel your booking free of charge up to 24 hours before your scheduled pickup.

Late Cancellation (less than 24 hours)

If cancellation is requested within 24 hours of the scheduled pickup, a 100% charge of the service price applies.

No-Show

If the passenger does not arrive at the agreed pickup point within 20 minutes of the scheduled time, without having cancelled the booking or communicated any delays, and without being reachable at the provided phone number, the contract is considered terminated and a 100% charge of the service price applies.

If the no-show is due to flight or train delays, please contact us immediately. In any case, refunds for third-party disruptions should be requested directly from the responsible airline or railway company.

Booking Changes

Any changes are subject to availability and must be communicated to Royal NCC in advance.

All changes are only valid when confirmed in writing.

Cancellation by Us

In rare cases, we may need to cancel a booking due to force majeure or service unavailability. In such cases:

- You will not be charged
- If payment has already been made, you will receive a full refund
- We will do our best to offer you an alternative solution

How to Cancel or Modify

You can cancel or modify your booking by contacting us via:

Email: info@royalncc.it
Phone: +39 392 659 9334
WhatsApp: +39 392 659 9334

Summary

For full terms, please see our Terms & Conditions.